What Happens From Pickup to Drop Off?

(And What you Should not Forget to do)

What Happens at the start?

1) Before pickup, you will hear from the auto transport carrier that was assigned to your vehicle at the time of dispatch. They will work with you to schedule final times to arrive at your door (or as close to it as they can get).

2) Once the car shipping company arrives and before the car is loaded, you will want to do a full inspection of your vehicle. This step is a crucial part of the car shipping process and is done along with your transport truck driver, who will mark existing damage on a form or in an app.

We highly recommend you ensure that pictures are taken of all 4 sides of the vehicle and the top along with pictures on the interior and the odometer showing the current mileage before it is loaded onto the car shipping trailer.

3) Your vehicle will now be loaded and on the way to your destination.

What Happens in Between?

1) Auto transport carriers travel around 400-500 miles per day and both pick up and deliver vehicles on appointment.

They never just show up. More to the point, auto shipping carriers will not call to make an appointment with you until they’ve finished loading or unloading the previously scheduled vehicle.

Because carriers pickup and deliver vehicles on appointment, you’ll know specifically when they will arrive and where you will need to meet them, and you’ll know this hours in advance. 

During all of this, though, you’ll have the carrier’s direct contact information including the driver’s name, the dispatcher’s information, and both their direct telephone numbers.

What Happens at Delivery?

1) Most car shipping carriers will call a day ahead of schedule when they have narrowed down the delivery window and make arrangements with you for time and location as close to your house as they can physically get.

2) Once the vehicle has been unloaded from the vehicle shipping truck, you need to be sure to do the delivery inspection.

Go around the whole vehicle again and take pictures on all 4 sides and the top, check the interior for any damages, and make sure there are no major fluctuations to the mileage on the odometer. Note any damages on the BOL. 

This must be done or you CANNOT file a claim for damages with the car shipping carrier’s insurance.

3) Congratulations, your car shipping company has delivered your vehicle! You can drive it away.